Frozen Meters

Meters are located either outside in a pit or inside a customer’s home.  

If the customer’s meter is located in a pit, it’s the responsibility of Northwestern Water & Sewer District to make sure that the meter is properly sealed so it doesn’t freeze.

If the meter is located inside of a customer’s home, in a basement, garage, etc., it is the responsibility of the customer to protect it and make sure it doesn’t freeze.  If a meter located inside of a home or building does freeze or break and needs replaced, the customer would be responsible for the cost of a new meter. This cost varies depending on the size of the meter.